FAQ — Pure Excellence Peptides

Question 1

What payment methods do you accept?

Accepted Answer

We accept Cash App ($PureExPeps), Zelle (916-923-8054), and Bitcoin/Exodus. All payments are processed manually — after sending payment, complete the order confirmation form in your cart.

Question 2

How do I place an order?

Accepted Answer

Add your desired products to the cart, select a shipping method, choose your payment method, send payment to the provided details, then click "I've Sent Payment — Confirm Order." We'll verify payment and process your order.

Question 3

Can I cancel or modify my order after placing it?

Accepted Answer

Orders cannot be modified or cancelled once submitted. Please review your cart carefully before confirming. All sales are final.

Question 4

Do NOT write anything in the order comments — what does that mean?

Accepted Answer

For compliance reasons, any notes or comments added to your order will result in automatic cancellation. Please do not include any comments, instructions, or messages in the order notes field.

Question 5

Is there sales tax?

Accepted Answer

No. We do not charge sales tax on any orders.

Question 6

What shipping options are available?

Accepted Answer

We ship exclusively via FedEx. Options are FedEx 2nd Day Air ($12) and FedEx Overnight ($60). We do not offer standard ground shipping.

Question 7

How long does it take to receive my order?

Accepted Answer

Orders are processed once payment is verified, typically within 1 business day. FedEx 2nd Day Air delivers in 2 business days; FedEx Overnight delivers the next business day after shipment.

Question 8

Do you ship internationally?

Accepted Answer

At this time we ship within the United States only.

Question 9

Will I receive tracking information?

Accepted Answer

Yes. A shipping confirmation with your FedEx tracking number will be sent to the email address you provided at checkout once your order ships.

Question 10

What are research peptides?

Accepted Answer

Research peptides are synthesized amino acid chains studied in laboratory settings for their biological properties. All products sold by Pure Excellence Peptides are strictly for in-vitro laboratory research use only — not for human or animal consumption.

Question 11

How do I know your products are high quality?

Accepted Answer

All products come with a Certificate of Analysis (COA) from third-party testing, confirming purity levels. COAs are available on each product page. Our peptides are lyophilized and stored at -20°C to maintain integrity.

Question 12

How should I store my peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides should be stored at -20°C and kept away from light and moisture. Once reconstituted, store at 4°C and use within the timeframe specified for that compound.

Question 13

What does "sold out" mean on a product?

Accepted Answer

Sold out products are temporarily out of stock. You can sign up for a restock notification on the product page and we'll email you as soon as it's available again.

Question 14

Do you sell Bacteriostatic Water?

Accepted Answer

Bacteriostatic Water is not currently available in our catalog.

Question 15

What is your return policy?

Accepted Answer

All sales are final. We do not offer refunds or accept returns under any circumstances. Please review your order carefully before purchase.

Question 16

What happens if I initiate a chargeback?

Accepted Answer

If a customer initiates a chargeback without prior written approval from Pure Excellence Peptides, their personal and order information will be forwarded to a third-party collection company for recovery of the disputed amount. Please contact us directly by phone at 916.923.8054 (Mon–Sat, 9am–5pm PST) with any concerns before taking action with your financial institution.

Question 17

Do I need an account to order?

Accepted Answer

An account is not required to browse the catalog, but you must be 21 or older to purchase. Creating an account allows you to track order history and receive restock notifications.

Question 18

Who can purchase from Pure Excellence Peptides?

Accepted Answer

You must be 21 years of age or older to purchase. All products are for licensed researchers and laboratory use only. By purchasing, you confirm you are a qualified researcher using these compounds strictly for in-vitro research.

Question 19

How do I contact customer support?

Accepted Answer

You can reach us by phone at 916.923.8054 (Mon–Sat, 9am–5pm PST) or through our contact page.

Frequently Asked Questions

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Products & Quality

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